Kene Ezeoke

Sr Program Manager

Amazon

Jul 2024 – Present
Seattle, WA

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Business performance and executive reporting | Add to Delivery

Built the business performance metrics program from scratch, standardizing reporting across 3 orgs and 4 partner teams. Program insights now reach Amazon board meetings and earnings calls.
Support the annual goal-setting process for Add to Delivery, contributing performance analysis and drafting sections of OP1/OP2 goal documents. Own the ongoing tracking cadence through monthly goal updates that roll into VP and S-team reporting, coordinate submission timelines across senior managers, and support QBRs with metrics reviews and performance callouts.
Designed and launched a GenAI reporting automation system using RAG architecture, writing the business logic and context engineering framework that enables LLMs to interpret performance data across multiple internal data sources. Built an LLM-as-a-judge AI scorecard to track quality week over week. Delivers weekly automated dashboards now used in VP-level reviews.
Built and deployed a CatBoost forecasting model for weekly metric noise classification, enabling the WBR process to automatically distinguish normal fluctuations from signals requiring investigation. Selected by cross-team consensus over competing approaches.
Built the VOC program from scratch, including a custom API tool that cut transcript collection from 4-6 hours to 15 minutes and a hybrid ML classification pipeline (sentence-transformer embeddings + keyword disambiguation) that reduced unclassified contacts from 22% to 9% and powers leadership MBR reporting. Analysis surfaced the duplicate order pattern that drove a product redesign and a new launch criteria metric. Program scales to 6 international markets with no added headcount or engineering resources.
Authored monthly executive business performance narratives analyzing business trends and metric movements, translating insights into prioritization recommendations. Drove product reprioritization, resulting in 1.6% reduction in customer cancellations and 1.2% reduction in return rates.

Senior Program Manager, Business Operations

F5 Networks

Jan 2022 – Nov 2023
Seattle, WA

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Right-hand to Sr Director of Operations | PMO, product launches, process transformation

Redesigned the stage-gate process governing launches across a 100+ person organization spanning Product, Engineering, PMM, Support, Marketing, and SKU Management. Reduced launch cycle time by 20% by eliminating redundant gates, shifting ownership upfront, and building transparency mechanisms that kept supporting teams aligned without blocking delivery. Gained buy-in from Product VPs and the CPO before rolling out across the org.
Led the top-priority product launch through the new stage-gate process, shipping 50% faster than industry standard and delivering $45MM in annual revenue (+6% YoY) by driving 6 cross-functional teams through development, launch readiness, and GTM.
Drove the initial phases of F5's first outsourced hardware manufacturing initiative, owning partner identification, contract negotiation, and cross-functional coordination through v1 software testing with Flextronics and Dell.
Identified a VP-level problem with beta customer drop-off and a parallel sales team need for a customer pitch around delayed software, and solved both with one program. Redesigned the beta onboarding process to enable self-service, cutting onboarding time from 3-4 weeks to 1 week, and grew participation 10x including 2 new preorder conversions.
Reduced cycle time for OEM and partner procurement approvals by 50% by streamlining the approvals process and building a repeatable workflow for recurring partner payments.

Channel Partner Operations Manager

Apple

Jun 2021 – Jan 2022
Austin, TX

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North America channel partner operations

Managed $500MM in North America revenue through operational planning, forecasting, and supply chain risk mitigation across Apple's retailer and distributor network with no inventory delays.
Built a first-of-its-kind internal backlog analysis tool using SQL and Excel macros to surface perishable order risk invisible in existing reporting, and drove $10MM+ in order recovery across Apple's retailer and distributor network.

Product Operations Manager

Google (MBA Intern)

Jun 2020 – Sep 2020
Mountain View, CA

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Subscriber retention and CX team integration

Identified an existing StratOps churn model and applied it to proactively surface at-risk subscribers, partnering with marketing and support to implement retention plans that drove a 60% increase in subscriber engagement.
Designed the process and org restructuring recommendations to integrate 3 product CX teams, projecting a 20% increase in cross-selling revenue through shared infrastructure and reduced overhead.

Launch Program Manager

Amazon

Aug 2015 – Aug 2019
Seattle, WA

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International expansion and marketplace partner operations

Delivered 40% YoY revenue growth with 70% of allocated budget across 8 countries in the US, EU, and APAC by shifting from mass content acquisition to a targeted strategy, using BI analysis to identify which Prime Reading titles drove net positive outcomes for both readers and authors.
Scaled third-party restaurant partner onboarding 8x to support Prime Now expansion into 50+ US cities by developing geographic launch plans, streamlining onboarding processes, and introducing automation.
Reduced weekly effort by 27% for a 200-person sales team by identifying workflow inefficiencies and leading CRM improvements from concept to launch.

Sales Operations Manager

Silverline (now part of Mphasis) · Employee #13

Aug 2011 – Aug 2015
New York, NY

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Founding team member | Product viability and customer operations

Closed the initial deals that proved product-market fit, directly funding the first PM hire and growing the product into a multi-million dollar business line.
Built a custom renewal system using account IDs and Stripe payment integration, giving enterprise clients a one-click renewal flow that drove 85%+ renewal rates against a 75% goal.
Designed and launched two Salesforce Service Cloud customer support portals, including case prioritization logic, assignment flows, and all support documentation. Automated reporting on case resolution cut issue resolution time by 48 hours.
Optimized Salesforce CRM workflows across the sales team, driving 27% quota overperformance.
Built and led the team from 1 to 6 people, helping attract investment from Marc Benioff to expand the business further.

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