Kene Ezeoke

Business performance and executive reporting for Add to Delivery | S-team, board, and VP-level visibility

• Built the business performance metrics program from zero, standardizing reporting across 3 orgs and 4 partner teams and cutting BI data requests by 50%. Program insights have reached Amazon board meetings and earnings call callouts.
• Authored executive-level performance narratives that directly drove product reprioritization, resulting in double-digit basis point improvements across both cancellation and return rate metrics.
• Designed and launched a GenAI-powered reporting automation system: wrote the business logic and context engineering framework enabling LLMs to interpret performance data, set the roadmap for data infrastructure, and delivered weekly automated dashboards now used across VP-level leadership. Built an AI output scorecard to track quality improvements week over week.
• Stood up the Voice of Customer program from scratch, building feedback dashboards and using GenAI to analyze customer anecdotes at scale, surfacing recurring themes and pain points previously invisible in manual review.
• Delivered first Customer Listening Session in 2 weeks (typical lead time: 60+ days) and unblocked stalled customer support content within 3 weeks. Both had been stuck for months.
• Use AI daily across core workflows: analysis synthesis, stakeholder meeting preparation, executive communications, and rapid iteration on strategic documents.

Right-hand program lead to Sr Director of Operations; PMO, product launches, and process transformation

• Led company-wide PMO and PDLC overhaul, redesigning the stage-gate process governing launches across a 100+ person org spanning Product, Engineering, PMM, Support, Marketing, and SKU Management. Reduced cycle time by 20%. Gained buy-in from Product VPs and the CPO.
• Led top-priority product launch through the new stage-gate process to ship 50% faster than industry standard, delivering $45MM in annual revenue (+6% YoY).
• Drove early phases of F5's first outsourced hardware manufacturing initiative, partnering with Flextronics and Dell. Owned partner identification, contract negotiation, and cross-functional coordination.
• Reduced OEM and partner procurement approval cycle time by 50% by eliminating bottlenecks and building a repeatable workflow.
• Overhauled the software beta program and grew participation 10x through new customer acquisition strategies and operational improvements.

North America channel partner operations and supply chain

• Managed $500MM in North America revenue through operational planning, forecasting, and supply chain risk mitigation with zero inventory delays.
• Recovered $10MM+ in perishable orders by building a first-of-its-kind internal backlog analysis tool for account management teams.

Subscriber retention and CX team integration (MBA Intern)

• Drove 60% increase in subscriber engagement by synthesizing VOC data to identify at-risk subscribers, then collaborating with marketing and support to implement retention plans.
• Led organizational change initiative to integrate 3 product CX teams, driving 20% increase in cross-selling revenue while achieving economies of scale.

Kindle subscriptions international expansion and Restaurants marketplace partner operations

• Delivered 40% YoY revenue growth with 70% of allocated budget across 8 countries in EU and APAC.
• Scaled third-party restaurant partner onboarding 8x to support Prime Now expansion into 50+ US cities -- developed geographic launch plans, streamlined onboarding processes, and introduced automation.
• Achieved 25% increase in Prime member engagement by overhauling strategic playbooks and building an incremental impact attribution model.
• Reduced weekly effort by 27% for a 200-person sales team by identifying inefficiencies and leading CRM improvements from concept to launch.

Founding team member for enterprise SaaS calendar app, product viability and customer operations

• Joined as the 13th employee at Mphasis Silverline and the first hire for a new product, CalendarAnything. Closed initial deals that proved product-market fit, directly enabling the company's first PM hire and scaling the product into a multi-million dollar business line.
• Built and grew the team from just me to 6 people, helping attract investment from Marc Benioff.
• Improved Salesforce CRM workflows that drove 27% quota overperformance across the sales team.
• Decreased subscriber churn and achieved 85%+ subscription renewal rate for enterprise clients, exceeding the 75% annual goal.
• Built two customer support portals from scratch and automated support operations, cutting issue resolution time by 48 hours.